FAQs

常见问题

General questions


1. How to inquire about online delivery scope and freight?

Waterfountainonline deliver goods in the United States in more than 30 warehouses in the United States
Waterfountainonline will charge a transportation fee of 4.99 less than 59.99 US dollars in a single shopping

2. How to make an appointment for assembly services?

The transportation of Waterfountainonline will use valuable items to transport methods without assembly.


3. How to check the status of order logistics distribution?

Waterfountainonline will contact you three hours in advance based on the dates and time periods of your choice to ensure that the goods arrive on time. You can log in to the USPS official website to check the specific delivery information. If you are shopping online, you can get the goods on the "My Order" page through a self -service query, or contact Waterfountainonline for our online customer service to query the delivery status.


4. How to get invoices?

Waterfountainonline Online Mall: After completing the online order payment, you will get an online order electronic cash register through the mailbox you fill in. By scanning the QR code on the electronic cash register, after filling in the invoicing information online and after the review is not correct, Waterfountainonline.com will issue separately and send it to the courier after the order is placed 15 days after the order is placed.

5. How to inquire about online mall product inventory?

After adding the product to the shopping cart input address and zip code, the inventory information of the product will be displayed on the webpage. In the case of "temporary out of stock", the goods you buy are temporarily out of stock in the area. You can check the physical shopping mall inventory on the product detail page to buy it from the mall, or add the wish list for follow -up purchase.

6. How to refund the goods?
https://Waterfountainonline.com/pages/return-policy

7. How to contact Waterfountainonline Online Mall Customer Service?

You can start the dialogue by clicking on the "Online Customer Service" Little Huang Len
The labor service time of the phone is from Monday to Sunday 09: 00-18: 00
The labor service time of online customer service is from Monday to Sunday 09: 00-21: 00

8.What material is the fountain made of?

Our fountains are made of premium-quality, weather-resistant materials that are built to last.

9.How do I maintain the fountain?

Maintenance is easy, simply follow the care instructions provided with your fountain to keep it in great condition.

Shop preparation

1. What should I do if there is a shortage of stock in shopping?

In order to ensure the supply of products in the directory, we show all the inventory that can be sold on the webpage. If you display "Temporary Disables" after entering the address and zip code of the shopping cart, it may be that the products you buy are temporarily out of stock in the area, you can check the physical mall inventory on the product detail page to buy it from the mall, or add the wish list to buy it follow -up. Essence

2. How to check the online mall product inventory?

After adding the product to the shopping cart input address and zip code, the inventory information of the product will be displayed on the webpage. In the case of "temporary out of stock", the goods you buy are temporarily out of stock in the area. You can check the physical shopping mall inventory on the product detail page to buy it from the mall, or add the wish list for follow -up purchase. Please note that because the inventory changes in real time, the inventory data may be delayed.

3. What quality assurance does product provide?

Quality guarantee is described for the side of each product. On the basis of complying with the quality assurance of the product requirements required by laws and regulations, IKEA provides a quality assurance of 5, 10, 15 or 25 years on some products. You can learn about the relevant quality and guarantee of the product details page, or browse the quality assurance page to get more information.

Online Payment


1. What kind of payment methods do Waterfountainonline support?

Generally speaking, Waterfountainonline supports all payment methods

After -sales service

1. How to refund the goods?

You can have intact goods, original packaging, original shopping tickets or invoices within 30 days (if it has been issued), we will refund it according to your payment method. Please bring the original signing list and bank with a bank card refund. Card.

2. Do I need to bear the return freight?

Customers contact Waterfountainonline to apply for return services online customer service, and require Waterfountainonline to provide on -site receiving services. The product will be returned to the specified Waterfountainonline  return mall. If the reason for the return belongs to the customer's personal change, customers need to bear the corresponding return transportation costs. If it is due to the quality of Waterfountainonline product, or for the reasons of Waterfountainonline, the return freight is borne by Waterfountainonline.