Privacy Policy

Privacy Statement

At Waterfountainonline.com, your privacy is important to us. We are committed to protecting the trust you place in us. By using this website, you accept the terms of this Privacy Policy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Waterfountainonline.com.

Personal Information We Collect

Device Information

When you visit our site, we automatically collect the following device information:

  • Web browser type
  • IP address
  • Time zone settings
  • Cookies installed on your device

As you browse the site, we also collect information about the pages or products you view, the websites or search terms that referred you to our site, and how you interact with the site. We refer to this as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier. To learn more about cookies or how to disable them, visit http://www.allaboutcookies.org
  • Log files: Track actions on the site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the site

Order Information

When you make or attempt to make a purchase, we collect: your name, billing address, shipping address, payment information (such as credit/debit card number), email address, and phone number. We refer to this as "Order Information."

"Personal Information" in this policy refers to both Device Information and Order Information.

How We Use Your Personal Information

Order Information

We use Order Information to fulfill orders placed through the site, including processing payments, arranging shipping, and sending invoices and order confirmations. We also use it to:

  • Communicate with you
  • Screen orders for potential risk or fraud
  • Improve your experience with our website, products, and services

We do not rent or sell your personal information to any third party. We will not use your personal information or images for advertising without your consent.

Device Information

We use Device Information to help screen for potential risk and fraud, and to improve and optimize our site — for example, by analyzing how customers browse and interact with the site and by assessing the effectiveness of our marketing campaigns using tools such as Google Analytics, Meta Pixel, and TikTok Pixel.

Sharing Your Personal Information

We may share your personal information with the following third-party services for analytics, marketing optimization, and business operations:

  • Google Analytics: Helps us understand how customers use our site. Learn how Google uses your data: https://www.google.com/intl/en/policies/privacy
  • Meta (Facebook) Pixel: Used for ad performance measurement and remarketing
  • TikTok Pixel: Used for ad performance measurement and remarketing
  • Klaviyo: Used for email marketing and customer communications
  • Judge.me: Used for collecting and displaying product reviews
  • Other advertising and analytics tools: We may use additional similar services to improve site experience and marketing effectiveness

Each of these third parties has its own privacy policy, which we encourage you to review.

We may also share your Personal Information when required to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to protect our rights.

We do not rent or sell your personal information to any other third parties.

Information Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

All communications with our website are conducted using SSL (Secure Socket Layer) encryption technology, ensuring that all information transmitted between you and our site is secure.

Do Not Track

Please note that we do not alter our site's data collection and use practices in response to a Do Not Track signal from your browser.

California Residents — Your Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following additional rights:

Right to Know You have the right to know what personal information we have collected about you in the past 12 months, why it was collected, with whom it was shared, and whether it was sold or disclosed.

Right to Delete You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.

Right to Opt Out of Sale We do not sell your personal information. If this practice changes in the future, we will notify you in advance and provide a "Do Not Sell My Personal Information" option on this page.

Right to Non-Discrimination We will not discriminate against you for exercising any of your privacy rights — including denying service, charging different prices, or providing a lower quality of service.

How to Submit a Request California residents may submit a privacy rights request by:

  • Email: support@waterfountainonline.com
  • Phone: (626) 295-8730

We will respond to your request within 45 days. If your request is complex, we may extend this period to 90 days and will notify you in advance.

Your Rights

  • Right to access: You may request information about the personal data we hold about you
  • Right to correction: You may request that inaccurate or incomplete information be updated
  • Right to erasure: You may request that we delete personal information collected directly from you

To exercise these rights, contact us at support@waterfountainonline.com

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

Minors

This site is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@waterfountainonline.com and we will take steps to remove that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page.

Contact Us

  • Email: support@waterfountainonline.com
  • Phone: (626) 295-8730
  • Address: 834-F S Perry St, Castle Rock, CO 80104, USA
  • Hours: Mon–Sun, 9:00 AM – 8:00 PM (PST)