Shipping Policy

Thanks for shopping with Waterfountainonline. To keep track of your order, contact Waterfountainonline (support@waterfountainonline.com) so we can provide you the order’s tracking number.

 

Order Confirmation:

       You will receive an order confirmation email as soon as you place your order.

       As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment. 

       If your item is on backorder or unavailable, we will reach out to you via email.

       If your item(s) are available or in-stock, we will process the charges and submit the order for shipment.

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

 

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

 

6-8days

$4.99

(Orders <$59.99)

USPS, UPS Ground

6-8days

Free Shipping

(Orders≥$59.99)

USPS, UPS Ground

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Shipping Location:

  1. We only offer delivery in the U.S. (Customers in Alaska, Hawaii, and Guam should contact customer service).
  2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

  • The product will ship within 1-2 work days from the date of your order and transportation time is usually 5~6 work days.
  • Most all orders will ship the same day as ordered if the order is submitted before 13:00 pm China Standard Time (some exceptions apply, some part & freight orders may not ship until the following day).
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 13:00pm cut off time.

Note:

Shipping is free on orders over $59.99, otherwise there is a $4.99 shipping fee.

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

Backorders:

  • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a fountain sooner.
  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival Or force majeure factors in the process of logistics transportation.
  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival Or force majeure factors in the process of logistics transportation.
  • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
  • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Email: support@waterfountainonline.com

Warehouse Address: 4796 rd gregg, pico rivera, CA, USA

Phone: (626) 295-8730

Online time:Mon-Sun 9:00 AM - 8:00 PM (PST, UTC-8)